On request, vacation and summer holidays approach, whether you are students who are sometimes as many as 3 months vacation, whether you're employed and the countdown for the best days 15-20 days, all devoted largely to the huge search for the best proposals and bids is large, national and international tourists, the hunt for the super special. However public caution, the figures from an international tourism survey are alarming: There are more than 30,000 inquiries and reports for the year 2008 for the inefficiency, fraud, cancellation of flights and very worrying for all those who are very different from the classics disappointed "last minutes," more than 33% of holidaymaker's.
However how to defend themselves, and especially what to do in practice to enforce their rights as consumers and travelers? Often, when you in this experience that we were sometimes almost dramatic (dramatic is the case last year when some tourists in Rome waited over 36 hours to leave for the holidays), vacation, holidays and times of the necessary physical and mental rest, could real nightmares. Often, once back home and try to forget as quickly as possible, the bad experiences, without the rights and reimbursement or compensation for damage suffered.
However the law and rules for tourism business for several years is definitely on our side, they are not only the ability to compensate for canceled flights or trains, hotels and services fall, without having to obtain the specified properties is not met routes. Even sometimes, civil and criminal ends as compensation for moral and existential damage.
First, we can refer the consumer code to regulate the direct purchase of certain articles in the agency refer to package and the Internet, then there is the EU Regulation 261, which regulates all aspects of mind and reservations disputes between tourists and hotels or other accommodation.
Of course, the best way to "agreement or an agreement directly with the tour: the airlines, for example, if you accept the proposed agreement, you may be reimbursed as quickly, simply by submitting the complaint directly to the airport. Many Commerce, however, have agreed to set up offices dedicated exclusively to the contentious nature of tourism, but here to the results are often poor.
If, however, and by also assert your rights in court, sometimes people want to start seeing the decisions that recognize the moral and existential damage to the tourists: they ensure that the time of the biblical laws are known, sometimes , so do not expect results judgments in the next day.
So be careful before you get carried away by the numerous and attractive offers on the Internet or at the agency charmed: It is better to wait a few days and spend a few dollars more, but for securities and reliable information.
